If for any reason you are not completely satisfied with your purchase within 30 days of receipt, you can return it to us for a refund (less shipping charge).
The goods MUST be in the original new condition and include all parts. The goods must be properly packaged to prevent any damage, including damage to finishes during transit. Charges will apply for items needing refinishing. Return shipping cost to be paid by customer.
Please email us at firstname.lastname@example.org for a return authorization number (RAN) (we need this in writing). We will send you complete return instructions.
No returns will be accepted without this authorization number.
There is a no return policy on any custom ordered products or large quantity orders.
You have 48 hours from the date of delivery to report any missing or damaged item.
We are a family owned and operated business founded in 2002. Our passion is rustic hardware. We truly enjoy helping our customers find what they are looking for and completing their projects. We take great pride in manufacturing the highest quality products and offering at the most affordable pricest. If you are looking for high quality unique hardware you won't be able to find anywhere else, you have come to the right store.